Change/Cancellation Policy and Procedure
More Than 90 Minutes Prior to Departure
- Free Change and Cancellation.
- Visit Manage Reservation to change or cancel your booking using your email and confirmation number.
For step-by-step instructions, click here. - You can also call us toll-free at 1-877-762-7245 for assistance.
Within 90 Minutes of Departure
- Free Change and Cancellation.
- Customers must call the departure ferry terminal for adjustments.
No Show
- $25 No Show Fee
- Customers must call the departure ferry terminal for reimbursement.
Fare Type
Change
Cancellation
No Show
Regular /
Non-Discounted
More Than 90 Minutes Prior to Departure
Free Changes.
Visit Manage Reservation or call 1.877.762.7245 .
Within 90 Minutes of Departure:
Free Changes.
Customers must call the departure ferry terminal for adjustments.
More Than 90 Minutes Prior to Departure
Free Cancellations.*
Visit Manage Reservation or call 1.877.762.7245 .
Within 90 Minutes of Departure:
Free Cancellations.*
Customers must call the departure ferry terminal for adjustments.
$25 No Show Fee (USD)
Black Friday Sale /
Early Booking Sale
Promotional fares may be lost if travel dates are changed. Fares will be recalculated to the applicable rate on new dates.
Non-refundable
$25 No Show Fee (USD)
More Than 90 Minutes Prior to Departure
- Free Change and Cancellation.
- Visit Manage Reservation to change or cancel your booking using your email and confirmation number.
For step-by-step instructions, click here. - You can also call us toll-free at 1-877-762-7245 for assistance.
Within 90 Minutes of Departure
- Free Change and Cancellation.
- Customers must call the toll free line for adjustments at 1-877-762-7245.
No Show
- $25 No Show Fee
- Customers must call the departure ferry terminal for reimbursement.
Manage Your Reservation
Change or cancel an existing booking using our online tool with your email and confirmation number.